SUPPORT

Frequently
Asked Questions

How long does shipping take?

Orders ship from our US warehouse within 1-2 business days. Standard delivery takes 3-7 business days depending on your location. You'll receive a tracking number via email once your order ships.

What is your return policy?

We offer a 30-day money back guarantee. If you're not completely satisfied, contact us and we'll process a full refund. No questions asked.

Does it work on all pets?

Yes! The grooming glove works on dogs, cats, rabbits, and horses. It handles all coat types including short, long, curly, and double-coat fur.

Can I use it during bath time?

Absolutely. The glove works wet or dry. During baths, the silicone tips help distribute shampoo evenly while removing loose fur. Your pet will love it.

What size does it fit?

One size fits most. The adjustable wrist strap ensures a snug, comfortable fit on any hand size.

How do I clean the glove?

Simply peel the collected fur off the glove surface — it comes off in one sheet. For a deeper clean, rinse under water and air dry.

Is my payment secure?

Yes. All payments are processed through Stripe, one of the world's most trusted payment processors. We never see or store your credit card information.

Our Policies

Shipping

Free standard shipping on all orders within the United States. Orders are processed within 1-2 business days and delivered within 5-10 business days. You will receive a tracking number via email once your order ships.

Returns

30-day money back guarantee. If you're not satisfied with your purchase, contact us at business@web3d.city within 30 days for a full refund. We may ask for a photo of the product for quality improvement purposes.

Privacy

We collect only the information needed to process your order: name, email, shipping address, and payment details. Payment is handled securely by Stripe. We never sell your personal information to third parties.

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